Mike Mahoney - Work History
User Experience Architect Lead for public-facing, hotel-facing and internal systems in support of Holiday Inn, Holiday Inn Express, Crowne Plaza, InterContinental and other hotel brands (http://www.ihg.com ).
2/2008 - 7/2014
- Currently working on several major usability enhancement projects on key pages across all brands and languages for the reservation booking flow.
- Created functional, interactive, data-driven wireframes for hotel-facing applications supporting IHG® Club Rewards loyalty program using Axure and iRise. Worked closely with business client to socialize models with business users and training and documentation team.
- Designed and documented first release of IHG® Rewards Club "Points and Cash" system, serving dual roles as both Business Analyst and UX Architect. Deliverables included detailed Functional Specification docs.
- Worked hand-in-hand with business analyst to surface requirements, prototype and test a major redesign of a key call-center support system integrating database and email functionality.
Lead IT Developer for customer kiosks and internal portal (myApron)
11/2005 - 2/2008
- Designed the user interface, supplied technical support and reported activity metrics for in-store customer kiosks that provide project how-to assistance, online shopping and credit applications with real-time approvals (advanced pilot with ~100 kiosks deployed)
- Created kiosk design standards, rapid UI design wireframes, functional prototypes and icons
- Executed User-Centered Design reviews for internal portal applications with look-and-feel style sheet and HTML/JavaScript code deliverables
- Performed usability testing and reviews for a major internal portal enhancement (myApron)
- Served as business analyst and liaison for applications using Documentum content management system
 
Functional Designer / Information Architect for secure and public sites (http://www.chase.com)
10/2004 - 11/2005
- Customer Experience Project Lead – Managed customer experience design and implementation of web projects, compose use cases, UML diagrams, wireframes / HTML prototypes and functional specifications for web-based home equity and auto loan account servicing applications.
- Managed content development, Documentum population and legal / compliance approvals.
- Worked with call center and operations to document workflows, support scripts and training.
- User Acceptance Testing (UAT) planning, scripting, testing and coordination of offshore resources.
- Engaged with business from Business Requirement Documents (BRDs) through launch and warranty.
e-Marketing Specialist
2/2001 - June 2004
Webmaster for DuPont™ Corian® solid surfaces (www.corian.com) and DuPont™ Zodiaq® quartz surfaces (www.zodiaq.com) since go-live in late 1997 - now approximately 5000 distinct pages with 1 million+ page views/month, most heavily-viewed consumer brand site in DuPont.
- Designed, built and operated series of integrated marketing communications projects tying together print, TV and the web and provide media effectiveness reporting and analysis. Promotions feature call-center and online response modes with both online and batch lead qualification/distribution/follow-up/reporting systems. Multiple interfaces provide for both secure internal access and restricted data views for distributors and key retailers. Qualified leads are echoed to retailers in real time by e-mail and fax based on proximity to customer.
- Duties included development and maintenance of secure extranet and intranet sites.
- Translation and content management experience for North America; Europe, Middle East, and Africa; and Asia Pacific regions (English, Spanish, French, Italian, German, Chinese and Korean).
- Experienced with Interwoven Teamsite content management system and Webware MAMBO digital asset management system. Highly skilled in HTML, JavaScript, PHP, SQL databases, CGI/Perl, Photoshop and many other web tools. Expert with Microsoft Office suite, especially Excel.
- Expert in web metrics and analysis - Analog, WebTrends, IBM Site Analyzer. Currently providing sophisticated reporting by product, region, language and market segment with a variety of ad hoc reports on promotion effectiveness, etc.
- Highly skilled in search engine marketing/search engine optimization techniques.
- Specialize in geographic locator technology - familiar with Mapquest, MapBlast and MS MapPoint.
- UNIX system administration experience. Some Java/JSP and NT/IIS/ASP/ODBC experience.
E.I. du Pont de Nemours & Co.
Global Services Business - DuPont Communications Solutions
Information Design and Development Professional
6/1992 - 2/2001
Designed, built and supported communications solutions for businesses and staff functions at DuPont. Projects included internet, intranet and secure extranet web sites; online documentation, marketing literature and web-based applications. Lead consultant/designer for dozens of DuPont public web sites for both consumer and industrial brands like Tyvek, Silverstone, Lycra and CoolMax.
- Founding member of team that built first DuPont.com corporate external web presence (1995 www.dupont.com).
- Designed and built e-commerce systems for several businesses including Dacron Sleepproducts (summer 1999) on DuPont intranet that took about 1,000 orders for $100,000 in 20 business days. Nominated for DuPont Marketing Excellence Recognition award for this project.
- Wrote and edited a variety of technical publications including IT documentation, standards and guidelines and technical data sheets for businesses throughout DuPont.
Supervisory experience: managed six direct reports as Team Leader for approximately two years.
E.I. du Pont de Nemours & Co.
Imaging Systems/Medical Products/Electronic Products Department
Systems Analyst - Senior Analyst
6/1985 - 6/1992
- Specified, ordered, and installed new systems and software and provided Help Desk end user assistance for desktop and networked PCs. Covered multiple sites in Wilmington, DE, with occasional forays to set up systems in Raleigh-Durham, NC, San Jose, CA, and Boston, MA. Experienced in troubleshooting word processing, spreadsheet, business graphics, database, and terminal emulation software typically found in the corporate computing environment.
- Financial systems analysis and design. Participated in multiyear, multimillion-dollar global corporate financial database development project. Trained at LBMS in Houston, TX, for structured design methodology and CASE tool (LBMS' Systems Engineer). Led documentation and training effort for Europe and U.S. across multiple businesses when system went into production.
Micro Products Computer Center
Wilmington, DE
Professional Sales Representative
6/83 - 5/85
Sold IBM/compatible PCs and software to engineers and professionals during the day and Commodore 64s and Atari 800s to consumers in the retail store at night. Developed coursework and taught classes for Lotus 1-2-3, Word Perfect, WordStar, AutoCAD and accounting packages. Distinguished as first million-dollar salesman.
Wayne, PA 19087
Inside Sales Representative
10/1980 - 5/1983
Handled inside sales and customer service for specialty chemicals and refining services for precious metal chemicals company. Entered sales orders, forecasted demand, and assisted in production scheduling. Responsible for large corporate accounts like Uniroyal, Merck, Mallinckrodt, G.D. Searle, Hoffman-LaRoche and others for precious metal consignment account management, maintenance of refining returns and assay reports.
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